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Frequently Asked Questions

Elite Care Internal Medicine offers competitive and quality services for adolescents, adults, and senior citizens in the metro Atlanta area. We welcome questions from our regular patients as well as prospective patients looking for a caring Atlanta internal medicine practice.

We have gathered some of the most common questions we hear, so that you can more quickly find answers before you come into our office or set an appointment. We hope our answers will help you and will provide a better experience at Elite Care.

If you have a question that is not answered below, please contact us at 770.667.0810.

To schedule an appointment, call (770) 667-0810 during regular business hours. You can also send an email through the email form provided in our Contact Us section. Please send us the reason for appointment and a phone number to contact you and someone from the office will call you to set an appointment.

To cancel or change an appointment please call (770) 667-0810 and inform us as soon as possible so that another patient can be given the opportunity to be seen at that time.

We do take walk-ins for acute medical problems. However, we recommend you call us before hand so that we can" work you in" at a time where doctor is not that busy. "Work- in " patients are given a spot already filled in appointment book and for that reason, although we make every attempt to limit your wait, there may be longer than usual delay before seeing the physician. During work-in visits, we appreciate limiting the time available to the problem that initiated the visit and use regular scheduled appointments for other routine problems. We appreciate your understanding in this regard.

If our office contracts with your insurance company, any required co-payments must be collected prior to the service. Subsequently, you may be billed for charges that are not covered by your third party payer. For patients with financial difficulties, payment plans can be arranged with the office on an individual basis.

Your insurance company sets your co-payment amount and it may be printed on your insurance card. We will be collecting your co-payment when you check in. We will bill your insurance carrier for your office visit, but you are responsible for paying any deductible whether you receive a bill from us or not. We will charge interest at the rate of 2% monthly on accounts which are 30 days or more past due. Accounts which are 120 days past due may be turned over to a collection agency. For patients with financial difficulties, payment plans can be arranged with the office on an individual basis.

We accept cash, checks, and credit cards-- MasterCard and Visa . A $25 fee will be assessed for returned checks.

It is your responsibility to check with the insurance company whether an annual physical is covered. If not, you will be responsible for the charge. A few insurances go by calender year and few by the date from the last physical (has to be 366 days from last annual physical to be covered by the plan). If our office does not contract with your insurance company, or if you are without health insurance, you will be asked for payment in full at the time of service.

If you have an HMO plan with which we are contracted, and want to change the doctor to our practice, please contact your insurance company prior to your visit, and change your primary care physician to Dr. Palliyil. If you have not made this change with your insurance, there is a chance that they will deny your charges for the visit and you will be responsible for it.

To assist us with your medical care, please arrive 20 minutes early to complete registration forms if you are a new patient. Also, bring your insurance card, a photo ID, and all your pill bottles(including prescription and over the counter medications). We recommend you bring all your medication bottles at every visit, including those prescribed by specialists. This helps in reducing medication errors tremendously. We will verify your insurance information at every visit. It is your responsibility to supply us with all current insurance information.

If you are not part of an insurance plan, HIPAA regulations require two forms of ID; at least one of these should have your photo on the ID. The second ID can be a credit card or student card.

Yes! When you call, leave a detailed message with the receptionist with your concerns clearly identified. Calls of a non urgent nature will be returned by the end of the business day. We recommend you send in your questions through a secure patient portal. User ID and password will be assigned to you after the first visit to the practice. We recommend you communicate non-urgent matters through patient portal. Using this protocol help patients as well as the office by reducing time spent on hold over the phone. If you have an urgent message, please let the receptionist know so that we can get the doctor to speak with you immediately. Please understand that another patient care is interrupted when a doctor is called to the phone when this happens. So, we request you try to reach the doctor during regular office hours only if it is extremely urgent.

In case of an emergency, please call 911.

Dr. Palliyil has admitting privileges at North Fulton Hospital. In case of an emergency and if you go to North Fulton ER, let the ER physician know you are Dr. Palliyil's patient. If the ER physician decides you need to be admitted, they can contact Dr. Palliyil and she will admit you under her service. The patient benefits by having the hospital care managed by their primary care physician who is familiar with their medical history rather than a hospitalist.

As a rule of thumb, if you are out of your maintenance medications, you are probably due for your follow up visit with the doctor. However, requests for short term refills may be honored until you can be seen by the doctor at an appointment within the next 2 weeks. When calling for a possible refill, please be specific about the name of the medication, dosage, pharmacy name and their telephone number, where you will like it to be called into. Please be certain to leave your full name, Date of Birth , and your home/cell number if we need to call you back. We try to refill the medications on the same day. However, prescription requests received after 3 pm, will be processed the next business day. Please check with your pharmacy before calling us back to ask about the status of your medication refill. Medications for new health problems will not be filled over the phone. We will offer you a "work- in" appointment. Narcotic medications are not filled after hours or on weekend/holidays.

X-ray services are not available at our office. Patients who require radiology services will be referred to North Fulton Hospital, within 1/2 a mile from our office, or to a radiology center of your choice. Please check with your insurance carrier whether these centers participate with your plan. For most blood tests, we will be able to draw your specimen at our office and send it to reference laboratories.

Our doctor recommends patients who are on maintenance medications (high blood pressure pills, diabetic medicines, cholesterol medicines, thyroid medicine, etc.) to come for blood work 3-7 days prior to your scheduled appointment with the doctor, so that doctor can discuss the results with you on your scheduled office visit. However, if you are not able to come for a blood work a few days before, we can draw your blood at the visit with the doctor. You will be notified about the results through our patient portal in 2 weeks. Urgent results will be notified over the phone. If any labs are very abnormal requiring medication change/ immediate attention, you will be asked to make an appointment. If you have not received your results in 2 weeks, please call the office during regular business hours. Do not assume we did not notify you as the results were normal. It is most likely that we have not received the results from the lab and we can call the lab for the results. We appreciate your understanding on this.

Our physician is on call after hours and on weekends and holidays. For after hours questions on an urgent health nature, please call the main line at (770) 667-0810 and you will be transferred to the answering service for the practice.

Many insurance companies require referral or pre-authorization from your primary care physician before certain tests or specialist services are covered. Referral is actually a request for consultation from your primary care physician to a specialist. Our office utilize specialists without hesitation when a need arise. Referrals are not authorized for problems that our physician has not evaluated. Please give us enough notice (usually one week when possible) to be able to complete any requirements for your insurance company. Many specialists will not see you if you do not have your required referral at the time you arrive for your appointment with them. Referrals cannot be backdated.

Yes, we charge $25 for filling out forms (FMLA, medical letters of clearance etc.). We waive the fee for sports physical form provided you bring the form at your visit. If you do not have the form with you on the day of the visit, you will be given an opportunity to reschedule the sports physical. $25 fee will be charged, if we are filling out the form at a later date.

It is a medicare requirement that a physician assess the patient for mobility device. You will be given an appointment to discuss this with your physician. You should bring the form when you come in for this appointment. You may request the mobility device company to send the required forms to our office. In such cases, please verify that our office has received the form before your visit. At this visit, you will be assessed only on the mobility device. Your routine medical problems will be discussed at another visit.

No, we do not bill your insurance company for auto accident visits. We will be collecting full payment from you at the time of the visit. We will provide you with an invoice for the services provided that you can present to your auto insurance carrier. Office notes will be available 48-72 hours after your visit if notes are required.

We have a billing company who handles it. They can be reached at toll free number at 1-877-751-7515. Most billing inquiries can be resolved with one phone call.

Yes! Our office is located on the first floor. There are handicapped parking spots and there is a wheelchair ramp from the parking lot to the office.